Full-Time Retail/Customer Service Associate

Pmalladmin; Des Moines, Northern (IA, KY); Hybrid; USD 24,000 - 28,000; Full time

Job summary

Flowerama is seeking a Full-Time Retail/Customer Service Associate in Des Moines, IA. You will work at our Florist and Gift store, assisting customers, handling transactions, and supporting floral design tasks. Shifts include day, evening, and weekends; overtime during peak holidays is expected.

Pay is based on experience; internal promotion opportunities are available. The role requires strong communication, ability to lift up to 40 lbs, and the stamina to stand for long periods.

Qualifications

• Strong customer service experience or retail experience.
• Strong telephone skills and ability to establish rapport with customers.
• Typing ability 30 WPM; POS experience a plus.
• Ability to lift up to 40 lbs and stand for extended periods.

Responsibilities

• Assist customers in-store and by phone, providing friendly service and information.
• Operate POS system and process transactions accurately.
• Support team with store tasks and maintain clean, organized sales floor.

Skills

Customer service

Telephone skills

Teamwork

Verbal communication

Written communication

Typing 30 WPM

POS experience

Lifting 40 lbs

Stamina for long hours

Job description

Full-Time Retail/Customer Service Associate

#23225

Description

Flowerama is looking for hardworking, upbeat, dependable individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and/or retail experience.

Pay is based on experience, and we promote from within our organization as much as possible.

Are you looking for a change? Would you like to learn the art of floral design? Do you love helping customers? Then you will love working here!

Requirements

Requirements/Qualifications:

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.

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