Full-Time Retail Supervisor

Harry & David; Des Moines (IA); Hybrid; USD 28,000 - 44,000; Full time

Benefits offered by this job

Employee discount

Flexible scheduling

Advancement opportunities

Job summary

Flowerama in Des Moines, IA is hiring full-time florists for day, evening, and weekend shifts. The role emphasizes strong customer service, retail experience, and ability to upsell during busy seasons. You will work with a team to manage floral designs, inventory, and store presentations.

Experience in POS systems and basic floral design is helpful but not mandatory. The job requires physical stamina and flexibility to meet seasonal demands, including holidays.

Qualifications

• Customer service experience required or preferred.
• Retail experience helpful.
• Floral design experience helpful but not mandatory.
• Typing speed of 30 WPM or faster.
• Point of Sale experience is a plus.
• Strong communication and interpersonal skills required.
• Ability to work as part of a team.
• Ability to lift 40 lbs.
• Stand up to 8 hours daily and up to 10 hours seasonally.

Responsibilities

• Oversee and train floral design staff to maintain profitability.
• Interview, hire, manage and terminate employees
• Complete and/or audit daily bookwork
• Report concerns to store/ district manager
• Order and manage inventory of fresh and non-perishable items
• Maintain housekeeping, signage and pricing as costs fluctuate
• Handle customer service and resolve complaints
• Perform other tasks as assigned by management
• Work additional hours during holidays and busy periods
• Support management with daily operations

Skills

Customer service

Retail experience

Floral design

Typing 30 WPM

POS experience

Communication

Teamwork

Physical stamina

Flexibility

Tools

POS system

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable full-time individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Requirements

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates, and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to store manager/district manager
• Manage flower dumpage and analysis for profitabilityOrder and manage fresh and non-perishable inventory
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Complete any other tasks as required by management
• Work additional hours during holidays and/or as required based on business necessity
• Other duties as assigned by the manager

Pay is based on experience, and we promote from within our organization as much as possible.