Full-Time Remote Virtual Receptionist

ruby; San Antonio (TX); Remote; USD 32,666,000 - 54,443,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

ESOP

PTO - 2 weeks per year

Life insurance

Legal assistance

Job summary

Ruby is hiring a Full-Time Remote Virtual Receptionist to support callers and clients from home. You will answer calls, schedule appointments, and handle various administrative tasks while meeting performance KPIs, including adherence to schedules and call quality standards.

The role requires residing within 50 miles of San Antonio, Texas, and availability on weekends/holidays due to a 24/7 operation. Requirements include fast typing (40 WPM), comfort with multiple software platforms, a

Qualifications

• , Located within 50 miles of San Antonio, Texas
• Typing speed 40 WPM and comfortable navigating multiple software platforms
• Warm, professional demeanor under pressure and during challenging interactions
• Proven self-motivation and attendance record
• Preferred: experience in high-volume call center, customer service, or admin; bilingual Spanish/English is a plus

Responsibilities

• Inbound support across industries delivering empathetic, articulate assistance
• Switching between client protocols, data-entry systems, and scripts across two monitors
• Meet/exceed KPIs: schedule adherence, wrap-up times, QA standards

Skills

Typing 40 WPM

Multitasking

Customer service

Reliable attendance

Bilingual Spanish/English

Tools

Office 365

Job description

Full-Time Remote Virtual Receptionist

100% Work from Home l Hiring Immediately l Candidates must reside within 50 miles of San Antonio

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. Because Ruby operates 24/7/365 days a year, this position requires the ability to work a weekend day and holidays. If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

Day-to-Day:

• Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
• Multitasking and Adaptability: Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors.
• Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Your Qualifications and Skills

• Located withing 50 miles of San Antonio, Texas
• A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.
• Preferred, but not required:
  • Experience in a high-volume call center, customer service, or administrative role.
  • Proficiency in Office 365.
  • Bilingual (Spanish/English) is a plus!

Compensation/Benefits:

• $19/hr
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Tech Requirements to Work from Home:

• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
• Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.)
• Internet speeds of 50 Mbps Download/10 Mbps Upload.
• A web camera.
• Professional-grade wired headset with built-in microphone.
• Two monitors with a minimum screen resolution of 1600x900.
• Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment.

Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.