Full Time Program Site Staff (Evening Shifts) - Beverly - Housing Services

Centerboard Inc; Beverly (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Centerboard Inc is seeking a full-time Program Site Staff in Beverly, MA to provide onsite support for residents in the Scattered Sites Program. The role focuses on safety, security, and enforcing program guidelines during assigned shifts, including Sunday 8AM–12AM and Monday–Wednesday 4PM–12AM.

Responsibilities include maintaining common area cleanliness, completing shift reports, facilitating family placements, mediating tenant concerns, and coordinating with maintenance.

Qualifications

• High school diploma or GED required; some college preferred.
• Two years of experience in housing services, residential programs, or public contact.
• Valid driver’s license with acceptable driving record preferred.
• Strong communication, problem-solving, and organizational skills.
• Able to relate to people; strong written and verbal communication.

Responsibilities

• Maintain cleanliness of common areas and ensure shift security.
• Complete building rounds every two hours and incident reports.
• Receive new families for placement and monitor visiting guidelines.
• Mediate tenant concerns and monitor security system; relay maintenance needs.
• Assist with after-hours unit assessments and liaise with landlords or maintenance.

Skills

Communication

Problem solving

Organizational skills

People skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GENERAL SUMMARY OF POSITIONThe primary focus of the Program Site Staff is to provide onsite assistance to program residents in the Scattered Sites Program. This position will focus on maintaining the safety, security and ensuring program guidelines are adhered to. The program staff will monitor the buildings and activities during shift to ensure a safe and secure operation and make the appropriate alerts or calls when or if an incident occurs.We are looking to hire a full-time Program Site Staff for the following schedule:Sunday: 8AM to 12AM (double shift); Monday through Wednesday: 4PM to 12AMESSENTIAL JOB FUNCTIONS*Ensure the cleanliness of common areas.Must remain alert and avoid any appearance of sleeping shifts.Each shift will complete building rounds every two hours.Complete shift and incident reports for each shift.Report any maintenance requests or call for emergency maintenance as required.Receive new families for placement as needed.Responsible for ensuring families keep common area and hallways free form all personal belongings.Maintain keys for units in locked key box.Ensure visiting guidelines are adhered to.Mediate tenant concerns that may arise on shift.Monitor security system and report any issues or specific concerns.Utilize email, phone and written means of communication.Other duties and assignments as requested.Clean units once families exit shelterAssess any maintenance issues reported by families after hours by entering the affected units and thereafter contact landlord or Centerboard’s maintenance crew.Ensure accuracy of the cash in the “laundry lockbox” by completing a double count with staff from pervious shift- report any discrepancies to a supervisor immediately.Any other tasks or duties as required for program operations.COMPETENCIES AND QUALIFICATIONSThis position requires a high school diploma/GED or some college proffered. Two years experience working in housing services, residential programs or public contact. Candidate must possess strong communication, ability to problem solve and organizational skills. Valid driver’s license with an acceptable driving record preferred. Able to relate to people; written and verbal communication skills.PREPARATION, SKILLS & TRAININGS REQUIREDProgram Site Staff must attend and successfully complete Centerboard training in Orientation, OSHA, HIPAA and CPR & First Aid and any other related training offered and deemed necessary for job requirements by Centerboard, Inc. Must be able to exhibit competencies of skills gained through trainings as a requirement of the position. Must know how to use Microsoft Outlook application including email, word and excel. A basic understanding of other computer applications for data entry is preferred.