Full-Time Pet Store Key Holder & Lead — Customer Hero

PetPeople; Riverbend (WA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement plan

Paid time off

Employee discount

Résumé du poste

PetPeople is seeking a Full Time Sales Associate Key Holder to embody our mission of natural, wholesome products and to lead during shifts. You’ll engage customers, demonstrate products, and help ensure a smooth store operation as the lead when managers are away.

You’ll contribute to a friendly, entertaining shopping experience, build relationships, and manage closing duties while upholding company policies and delivering exceptional service.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm, honesty and integrity.
• Ability to move merchandise up to 50 lbs and work in a fast-paced environment.
• Ability to work varied hours including nights, weekends and holidays.

Responsabilités

• Ensure that each customer receives outstanding service with a genuine, friendly experience.
• Maintain product knowledge and stay current with new releases.
• Demonstrate products and add value to every interaction.
• Perform housekeeping to maintain a clean, organized store.
• Assist in processing shipments, replenishing stock, merchandising and pricing.
• Complete transactions quickly and accurately at the POS.
• Lead store operations as Manager-On-Duty in absence of Store/Asst Manager.
• Plan, assign and direct work during shifts and closing activities.
• Handle escalated service issues and communicate resolutions to the Store Manager.

Connaissances

Customer service

Retail sales

Product knowledge

Communication

Multi-tasking

Description du poste

PetPeople is seeking a Full Time Sales Associate Key Holder to embody our mission of natural, wholesome products and to lead during shifts. You’ll engage customers, demonstrate products, and help ensure a smooth store operation as the lead when managers are away.

You’ll contribute to a friendly, entertaining shopping experience, build relationships, and manage closing duties while upholding company policies and delivering exceptional service.