Full-Time Patient Services Concierge – OB/GYN

Scripps Health; Encinitas (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development

Retirement options

Job summary

Scripps Health is seeking a Patient Service Representative for the OB/GYN department at the Encinitas center. The role is full-time, Monday through Friday, 8 AM to 5 PM, located at 332 Santa Fe Drive, Encinitas.

You will be the first point of contact, registering patients, handling payments, and coordinating appointments to ensure a smooth patient experience. Ideal candidates bring strong customer service skills, proficiency with computer systems, and the ability to manage refunds, insurance

Qualifications

• Must demonstrate proficiency with computer applications and strong math skills.
• Excellent communication and customer service abilities.
• Strong organizational and analytical capabilities; problem solver.

Responsibilities

• Interact with patients and providers to gather information for accurate registration; assign Medical Record Number, schedule appointments, collect payments, and manage check-out.
• Respond to billing and payment inquiries from patients.
• Manage check-in/check-out processes, verify ID, confirm demographics and insurance, and prepare end-of-day reporting.
• Schedule and confirm appointments in person or by phone; enter insurance details as needed.
• Initiate and validate referrals/authorizations.
• Provide proactive customer service by listening, solving issues, and involving leadership when needed.

Skills

Proficiency in computer applications

Excellent math skills

Money handling

Excellent communication and customer

Organizational and analytical skills

Job description

Scripps Health is seeking a Patient Service Representative for the OB/GYN department at the Encinitas center. The role is full-time, Monday through Friday, 8 AM to 5 PM, located at 332 Santa Fe Drive, Encinitas.

You will be the first point of contact, registering patients, handling payments, and coordinating appointments to ensure a smooth patient experience. Ideal candidates bring strong customer service skills, proficiency with computer systems, and the ability to manage refunds, insurance