Scheduling Specialist - Orthopedic Surgery - Encinitas

Scripps Health; Encinitas, Northern (CA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Scripps Health is seeking a Scheduling Specialist for the Orthopedic Surgery department at the Encinitas clinic. This full-time role (80 hours per pay period) runs Monday–Friday, 8:00 AM–4:30 PM and focuses on accurate patient registration, scheduling, and coordination with payers and providers to ensure a smooth care experience.

Responsibilities include managing complex appointment scheduling, authorizations, and patient communications, mentoring staff, and ensuring precise end-of-day reporting

Qualifications

• Must be able to gather information for accurate registration and scheduling.

Responsibilities

• Gather information for registration including MRN assignment, scheduling, referrals, authorizations, and check-in.
• Respond to billing and payment inquiries as needed.
• Mentor and train staff on departmental procedures.
• Schedule and reschedule complex patient procedures and appointments per guidelines.
• Document patient–provider communications and assess urgency, escalating as appropriate.
• Manage patient check-in/check-out, verify ID, update demographics and insurance, collect patient responsibility, and prepare end-of-day reporting.

Skills

Patient registration

Scheduling

Customer service

Job description

This is a Full Time position (80 hours per pay period) with a Monday - Friday, 8AM - 4:30PM schedule, located at our Scripps Clinic in Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic Encinitas as a Scheduling Specialist in the Orthopedic Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Responding to customer billing and payment inquires as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments.Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions andbeing able to accurately identify the need to involve leadership to resolve concerns.