Full-Time Patient Care Coordinator

SWHC SURGERY CENTER WORKFORCE SOLUT IONS LLC; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

SWHC SURGERY CENTER WORKFORCE SOLUT IONS LLC is seeking a dedicated Patient Care Coordinator to support ambulatory surgery center operations. You will coordinate surgical case scheduling, communicate with patients, and manage front office workflows to ensure safe, efficient care while protecting patient confidentiality.

You will maintain accurate electronic records, work with physicians, anesthesia, and staff, and help optimize daily operations.

Qualifications

• High school diploma or equivalent.
• 1–2 years clerical medical office experience (ASC preferred).
• BLS certification required within 30 days of hire.
• Strong English verbal and written skills.
• Medical terminology knowledge required.

Responsibilities

• Greet patients, visitors and families; handle calls and messages professionally.
• Screen, take messages, route calls, and coordinate with the surgery center staff.
• Schedule surgical cases in the EHR and coordinate with physician offices for information.
• Verify patient information, forms, and insurance details before surgery.
• Train and supervise new front office staff; liaise with surgical team and patient family.

Skills

Clerical medical office experience

Medical terminology

BLS certification

English communication

HIPAA compliance

Education

High school graduate or equivalent

Tools

EHR system

Practice management systems

Job description

Patient Care Coordinator(Full-Time Opportunity)Position Summary: The Patient Care Coordinator supports the ambulatory surgery center by coordinating surgical case scheduling, patient communication, and front office workflows to ensure safe, efficient, and patient-centered care. This role maintains accurate electronic records, protects patient confidentiality, and collaborates closely with physicians, anesthesia, and surgery center staff to optimize daily operations.Accountable to: ASC Administrator/DirectorResponsibilities:Patient Care Coordinator duties will consist of, but are not limited to:Greet patients, visitors, and family members and remain sensitive to their needs.Screen, take messages, route incoming calls, and assist with outgoing calls in a respectful manner.Contacts patients with arrival times, notifies them of what to fill out or bring on DOS, and answers any questions they may have. If clinical questions arise, contact someone at the surgery center.Obtain and document the name and contact information of the responsible adult (18 or over) taking the patient home.Schedule surgical cases in the EHR system.Work with physician offices to obtain information needed in order to schedule cases.Verify that all required patient information and forms are complete, accurate, and entered into the EHR prior to the surgery date, including scheduled procedure, special equipment, anesthesia type, and insurance information.Work with surgery center staff to ensure cases brought to the center are appropriate for the center and within block and facility schedule.Create block time schedule for HST and assure physician offices are utilizing their block minutes. Report all shortcomings or challenges with block time to the ASC Administrator/Director.Keep strong rapport with physician office schedulers and proactively check in with them to assure seamless communication.Work with MedBridge to ensure they have the information they need in order to quote patient portions and bill appropriately.Collect payments on DOS as needed and accurately document all payments received.Coordinate with anesthesia group to ensure coverage and notify Director if a concern arises.Cancel cases for patients who do not show up for surgery, accurately documenting the appropriate cancellation code.Assist with data collection of Quality Assurance and Performance Improvement (QAPI) information.Assist in monitoring and auditing patient records for completeness and accuracy of documentation.Assure the confidentiality and security of all electronic records and releases of information in accordance with patient authorization and center policy.Follow all HIPAA guidelines when handling patient records.Ensure that access to EHR and other clinical systems is appropriately secured at the end of the day (log off, lock workstations, secure any printed materials), in accordance with center policies.Ensure subpoenas and record requests are processed in a timely manner and forwarded to appropriate personnel.Assist with filing, scanning, and additional administrative support.Train and supervise new personnel in front office workflows, including proper use of the EHR and practice management systems.Act as a liaison between the surgical team and the patient’s family, ensuring that relevant updates are provided when needed.Performs other duties, as assigned.#LPHigh school graduate or equivalent.One (1) to two (2) years minimum clerical medical office experience required; ASC experience preferred.Current Basic Life Support (BLS) certification is mandatory and must be obtained or renewed within 30 days of hire.Full command of the English language, both verbal and written.Medical terminology required.