ADMITTING COORDINATOR

Wiregrass Ranch Asc Holdings; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Wiregrass Ranch Asc Holdings in Zephyrhills, FL seeks an ASC Registration Clerk to handle patient check-in, demographics, insurance verification, and co-pay collection. You will use scheduling software to prepare mini charts and ensure required signatures are obtained.

You will greet patients, explain documents, maintain a tidy front desk, and support registration processes with courteous, accurate service in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required.
• Strong customer service orientation.
• Basic computer proficiency required.
• Excellent telephone etiquette expected.
• Current BLS certification or training within 90 days of hire.

Responsibilities

• Register patients and verify demographics and insurance information.
• Check in patients to designated department and attach ID bands as needed.
• Collect co-pays and/or deductibles and post to journal.
• Verify patient information using photo ID and insurance card.
• Explain registration documents and obtain signatures.
• Maintain front desk and answer phones in a courteous manner.
• Process incoming faxes and distribute to the appropriate teams.
• Reconcile daily journal and cash drawer balances.
• Assist with insurance verification and copay determination.

Skills

Customer service

Telephone etiquette

Communication skills

Basic computer proficiency

Education

High school diploma or GED

Tools

Electronic scheduling software

Job description

Job Details: Job Location: Zephyrhills, FL 33542, Position Type: Full Time, Job Summary: Manages all clerical duties relative to the patient’s ASC registration process.

Essential Functions of the Position

• Every morning prior to facility opening, runs patient schedule from company-wide electronic scheduling software to compare to completed charts from the afternoon prior to determine if all mini charts are made (add-ons entered by office after close of ASC business). If not, creates mini chart immediately.
• Checks in patients to designated department
• Verifies patient information is correct by checking photo ID and insurance card; initiates the “correct identification of patient for surgery” process, to include attaching proper ID band to appropriate-side wrist of patient.
• Updates demographic information in system (correcting name, address, phone #, missing or incorrectly formatted SS#, etc) and scans insurance card and driver’s license, if needed.
• Confirms/enters AHCA codes for patient race, ethnicity and claim type at the time of registration.
• Ensures patient completes all registration paperwork. Explains registration documents to patient.
• Ensures all signatures are obtained and witnessed prior to bringing chart to nursing unit.
• If chart has been flagged by Scheduling Coordinator for missing requirements (authorization, photo ID, etc), ensures missing information is obtained prior to checking in patient.
• Collects co-payment and/or deductibles, as indicated and per ASC collection policies and posts to journal, prints receipt for patient. Communicates/clarifies with Patient Billing rep for any discrepancies or patient inquires.
• Delivers completed chart to appropriate nursing unit in a timely fashion.
• Reconciles daily journal & balances cash drawer daily.
• Assists with insurance verification, copay determination and collection.
• Reviews incoming faxes and distributes accordingly.
• Maintains the reception area
• Answers telephone courteously and in a quiet, pleasant voice.
• Accepts and relays messages in an effective manner.
• Maintains order and cleanliness of front desk and work area.
• Orders toner for printer or copier, as needed
• Monitors visitor’s refreshment area for supplies and cleanliness.
• Responds to inquires from patients and family members in waiting room, notifies family members of discharge status as requested by nursing staff.

Additional Responsibilities

• Performs other incidental and related duties as required and assigned, to include various duties of the Scheduling Coordinator as needed.
• Maintains all required regulatory training and participates in mandatory drills and staff meetings.
• Follows all department policies.

Qualifications: Physical and Mental Demands

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure

• Low risk exposure to bloodborne pathogens and chemical hazards.

Job Qualifications

• High school graduate or GED equivalent
• Strong customer service orientation
• Basic computer proficiency
• Excellent telephone etiquette
• Current BLS, or completed within 90 days of hire