Patient Access Specialist

Yellowstone Surgery Center; Billings (MT); On-site; USD 22,000 - 33,000; Full time

Job summary

Yellowstone Surgery Center, Llc in Billings, MT seeks a Patient Access Specialist who will be the first point of contact for patients, families, physicians and visitors. You will handle patient registration, scheduling support, medical record management and front desk operations in a fast-paced ambulatory surgery setting.

The role requires excellent greeting skills, verification of demographics and insurance, data entry into the medical record system, coordination with the operating rooms and

Qualifications

• High School diploma or equivalent.
• Two to four years of related registration/receptionist experience, healthcare setting preferred.
• Two to four years of customer service experience.

Responsibilities

• Greet patients and family members in a professional and welcoming manner.
• Complete patient registration and obtain required patient/guardian signatures.
• Create accurate chart labels and patient identification bands; perform data entry into the medical record system.
• Manage multi-line phone switchboard and coordinate communication between the OR, recovery, and waiting room.
• Maintain confidentiality and accuracy of patient medical records and documentation.

Skills

Customer service

Registration

Education

High School diploma or equivalent

Job description

Position Title: Patient Access SpecialistSupervisor: Patient Access Specialist ManagerSupervises: NoneWho We AreWe are dedicated to delivering convenient, cost-effective, and high-quality surgical and pain procedure care. Every team member plays a vital role in creating a safe, compassionate, and efficient environment for our patients.Core ValuesConfidentiality • Quality • Teamwork • Trust • RespectPosition OverviewThe Patient Access Specialist serves as the first point of contact for patients, families, physicians, and visitors, helping create a welcoming and positive experience throughout the surgical journey. This role is responsible for patient registration, scheduling support, medical record management, communication coordination, and front desk operations within a fast-paced ambulatory surgery environment.Duties and Responsibilities:Patient & Visitor ExperienceGreet patients and family members in a professional and welcoming mannerVerify and obtain accurate demographic and insurance informationEnsure patients and families receive information regarding surgical/pain procedures and other concernsMaintain the coffee bar, waiting room, and waiting room restroom areas for patients and visitorsAssist visitors, patients, physicians, and staff while demonstrating excellent guest relationsCommunication & CoordinationMaintain and manage the multi-line phone switchboardAct as a liaison between the recovery room, operating rooms, and waiting roomCommunicate professionally and efficiently with patients, families, physicians, and staffDistribute incoming and outgoing mailRegistration, Documentation & Medical RecordsComplete patient registration and obtain required patient/guardian signaturesCreate accurate chart labels and patient identification bandsPerform data entry into the medical record systemScan and maintain medical records and internal clerical/clinical documentsParticipate in chart preparation while ensuring confidentiality and accuracyVerify completeness and filing of all patient medical recordsEnsure all required documentation is entered into the electronic system for future referenceEnsure physicians dictate and sign operative notes following procedures; follow up directly with physicians regarding missing informationCopy and email surgeons’ and assistants’ transcribed reports as requiredFinancial & Administrative ResponsibilitiesReceive patient payments and process cash, check, and credit card transactions according to policyOrder supplies for the organization as neededQuality, Safety & ComplianceMaintain patient confidentiality at all timesPerform efficiently and appropriately during emergenciesTeamwork & FlexibilityPrioritize responsibilities to support efficient operations and quality patient careDemonstrate flexibility to meet the needs of the Surgery CenterSupport a positive, team-oriented work environmentPerform other duties as assignedPhysical Requirements:While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit, climb, balance, stoop, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materialsExposure to possible injury when working with electrical equipment and lasers, which requires care and following proper safety proceduresSedentary Primarily sitting/lifting 10 lbs maximumLight X Lifting 20 lbs maximum with frequent lifting/carrying up to 10 lbsMedium Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbsHeavy Lifting 100 lbs maximum with frequent lifting/carrying up to 50 lbsVery Heavy Lifting over 100 lbs with frequent lifting/carrying up to 50 lbsBloodborne Pathogens:Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I. This means the position has exposure to blood and other body fluids. Policies are in place for Universal Precautions, exposure risk identification, and appropriate barrier protection.The above is intended to describe the general contract and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Education, Experience, Licensure/Certification Requirements:High School diploma or equivalentMinimum of two to four years of related registration/receptionist experience, with a healthcare setting preferredMinimum of two to four years of customer service experience