Surgical Coordinator

Paycom; Navy (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Paycom is seeking a Medical Scheduling Coordinator to liaison with patients, coordinate surgeries and follow-ups, and manage paperwork and records in a fast-paced medical office in Virginia. The role requires surgical scheduling experience, strong communication, and patient service oriented approach.

Experience with EMR systems, CPT/ICD-10 coding, and the ability to work with diverse staff is essential. Bilingual Spanish is preferred, with a high school diploma or GED required.

Qualifications

• Knowledge of scheduling and patient demographics in a medical setting.
• Experience with EMR, CPT and ICD-10 coding.
• Strong customer service and communication skills.
• Urology experience preferred; surgical scheduling required.
• Bilingual Spanish preferred.

Responsibilities

• Liaison to patients; assist with paperwork; maintain patient files; schedule and confirm appointments.
• Coordinate surgeries, procedures and follow-ups per physician instructions.
• Obtain surgery authorizations from insurance companies.
• Submit clinical and financial information to facilities and release records.
• Collect pre-payments; inform patients of unpaid balances.
• Follow up with patients; ensure a positive in-office and phone experience.
• Answer and screen calls; record messages.
• Perform other related duties as assigned.

Skills

Surgical scheduling

Communication skills

Time management

Bilingual Spanish

Customer service

Analytical thinking

Education

High school diploma or GED

Tools

EMR systems

Multi-line phone system

Microsoft Office

Job description

General Summary / Responsibilities:Liaison to patients; assist with paperwork; maintain accurate patient files and databases; schedule and confirm appointments.Coordinate and schedule surgeries, procedures, and follow-up appointments per physician instructions and policies.Provide preoperative information and advise patients on surgical and financial requirements.Communicate with patients, physicians, clinic staff, ambulatory surgical centers, and outside facilities.Coordinate processes and timing to meet physician and facility requirements.Obtain surgery authorizations from insurance companies.Submit clinical and financial information to facilities, ensuring proper medical records release.Answer and screen phone calls courteously; record messages.Collect patient pre-payments as directed.Inform patients of unpaid balances before procedures.Review financial and clinical paperwork for completeness before scheduled procedures.Maintain confidential patient files and records.Follow up with prospective, current, and past patients.Ensure a positive patient experience in-office and over the phone.Perform other related duties as assigned.Performance Requirements:Knowledge:Medical practice protocols for scheduling and patient demographicsEMR systemsMedical terminologyInsurance practices, CPT, and ICD-10 codingGrammar, spelling, and punctuation for documentationCustomer service principles and techniquesSkills / Abilities:Self-starter with minimal supervisionEffective communication with patients and providersMultitasking in a fast-paced environmentAnalytical and responsive decision-makingUse of multi-line phone systemsClear and concise verbal communicationStrong organizational and time management skillsExcellent interpersonal and problem-solving skillsProfessional and positive demeanorBasic computer skillsTeamwork and flexibilityConfidence in presenting pricing and financingUrology experience (preferred)Surgical scheduling experience (required)Bilingual in Spanish (preferred)Experience:1 year of surgical scheduling (Required)2–3 years of medical office experience (Required)Experience in a fast-paced, high-volume office (Preferred)Education:High school diploma or GED (Required)