Full-Time Optician: Patient-Focused Eyewear Expert

AEG Vision; Lititz (Lancaster County); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking an Optician to provide expert eyewear solutions and exceptional patient care at our Lititz, PA practice. You will assist patients in selecting frames, lenses, and treatments, ensure proper measurements and lens dispensing, and deliver a personalized, high-quality experience.

Responsibilities include interpreting prescriptions, updating the EHR, communicating with technicians, and maintaining knowledge of insurance benefits.

Qualifications

• High School or GED qualification.

Responsibilities

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Skills

Optician experience

Customer service

Communication skills

Dexterity

HIPAA knowledge

MS Office

Attention to detail

Education

High School or GED

ABO/NCLE certification (preferred)

Tools

MC Office

Windows

Word Processing

Job description

AEG Vision is seeking an Optician to provide expert eyewear solutions and exceptional patient care at our Lititz, PA practice. You will assist patients in selecting frames, lenses, and treatments, ensure proper measurements and lens dispensing, and deliver a personalized, high-quality experience.

Responsibilities include interpreting prescriptions, updating the EHR, communicating with technicians, and maintaining knowledge of insurance benefits.