Loss Prevention Officer

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

Omni Hotels & Resorts is seeking a dedicated Loss Prevention Associate to ensure safety and security throughout the resort, including all guest areas and facilities. The role requires performing rounds, responding to incidents, and monitoring access to the hotel effectively.

Candidates must be committed to upholding hotel policies and maintaining the highest standards of service. Flexible hours, including nights and weekends, are essential for this position.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Responsibilities

• Ensure safety and security for guests, associates, and hotel property.
• Perform Loss Prevention rounds throughout the resort.
• Respond to emergency incidents and Loss Prevention requests.
• Report activities during each shift.
• Monitor access of associates and others in the hotel.

Job description

Overview

To ensure that the hotel guest, associates, and hotel property are maintained in a safe and secure environment.

Essential Functions

Performs Loss Prevention rounds of the Resort as follows:

• All restaurants
• All lobby areas and the Associates Entrance Garage
• Convention Center/Presidential Wing
• All guest floors
• Executive Offices
• Service levels. (Heart of the House areas)
• Ski Area, stables, outbuildings, and town homes

Visits all locations requiring special attention as frequently as required.

Responds immediately to those emergency incidents and Loss Prevention requests to which is assigned.

Ensures maximum guest, associates, and hotel safety and Loss Prevention at all times.

Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.

Reports in writing on all activities during each shift before leaving the resort, with oral reports and emergency notifications delivered as directed by the established Loss Prevention procedures.

Performs duties as assigned by the Director of Loss Prevention and responds to direction from any Executive Committee member.

Creates and maintains the highest standards of Loss Prevention at all times, being professional in attitude, appearance, and application.

Checks associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel. (to be implemented)

Monitors the Loss Prevention of the receiving dock. (when applicable)

Confiscates all unauthorized parcels etc., and notifies the Loss Prevention Manager and the appropriate department head.

Monitors heart of house/subway as much as possible to ensure only associates are permitted. Any Salesmen, job applicants or vendors need to have approval from departmental leader to enter building through the heart of the house-otherwise those individuals should use the front entrance. EXCEPTION: Job applicants should always use the side entrance to the ASC corridor.

Does not leave assigned station unless properly relieved as specified by the Loss Prevention Manager. Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Director of Loss Prevention. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information.

Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.

Makes rounds throughout the resort including Bretton Arms Inn/The Lodge/Ski Mountain and the Townhomes.

Understands and energizes Safety Awareness with all associates.

Working Environment

• Interior of hotel, in all areas with exposure to extreme temperatures.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.