Full-Time Insurance CSR & Renewals Specialist

Fred Loya Insurance Agency; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in Pflugerville, Texas, is hiring a full-time Customer Service Representative to provide courteous service, answer policy questions, process payments, and identify client needs.

You will follow up on quotes, renewals, and cancellations, assist with marketing for new business when needed, and maintain a neat office. A High School Diploma and English/Spanish bilingual ability are preferred.

Qualifications

• Computer literate with basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Excellent communication skills and ability to provide a first-rate customer experience.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Provides professional, courteous service to internal and external customers.
• Answers questions regarding customer's policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development on an as-needed basis.
• Maintain a neat and clean work area and office.
• FNOL's (vehicle inspections).
• Position is full time.
• Other duties as assigned.

Skills

Computer literacy

Bilingual EN/ES

Communication skills

Licensing requirements

Flexible schedule

Reliable transportation

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Pflugerville, Texas, is hiring a full-time Customer Service Representative to provide courteous service, answer policy questions, process payments, and identify client needs.

You will follow up on quotes, renewals, and cancellations, assist with marketing for new business when needed, and maintain a neat office. A High School Diploma and English/Spanish bilingual ability are preferred.