Policy Services & Renewal Specialist

Fred Loya Insurance Agency; Big Spring (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Fred Loya Insurance Agency in Texas is seeking a full-time Customer Service Representative to support policyholders and prospective customers. You will handle policy inquiries, process payments, identify policy needs, and follow up on quotes, renewals, and cancellations.

The role may involve marketing support for new business and requires a neat, professional workspace alongside reliable transportation. Candidates should have a High School Diploma, strong communication skills, and the ability to

Qualifications

• Excellent communication skills with customers and colleagues.
• Bilingual English/Spanish helpful for customer interactions.
• Must be able to obtain and maintain required state licensing.

Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customer policies.
• Accept payments and process transactions.
• Identify customer needs related to policies.
• Follow up on quotes, renewals, and cancellations.
• Assist with marketing initiatives for new business development as needed.
• Maintain a neat and organized work area.
• FNOLs (vehicle inspections).
• This is a full-time position.

Skills

Communication

Bilingual (English/Spanish)

Education

High School Diploma

Tools

Computer literacy

Job description

Fred Loya Insurance Agency in Texas is seeking a full-time Customer Service Representative to support policyholders and prospective customers. You will handle policy inquiries, process payments, identify policy needs, and follow up on quotes, renewals, and cancellations.

The role may involve marketing support for new business and requires a neat, professional workspace alongside reliable transportation. Candidates should have a High School Diploma, strong communication skills, and the ability to