Full-time Information Helpdesk/Switchboard Specialist

Robeson Community College; Lumberton (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Robeson Community College seeks a Full-Time Information Helpdesk/Switchboard Specialist to serve as the primary contact for students, families, visitors, and staff, offering friendly assistance in person and by phone.

The position requires guiding people to relevant programs and services, maintaining up-to-date knowledge of curriculum, Continuing Education, Workforce Development, and college resources, and directing inquiries to the appropriate departments.

Responsibilities

• Serves as the primary point of contact for students, prospective students, families, visitors, employees, and community members.
• Provides professional, welcoming assistance in person and by telephone, helping individuals navigate College programs, services, resources, and processes.
• Maintains knowledge of curriculum, Continuing Education, Workforce Development, and College services; provides general information and basic student-record guidance within authorized access; assists with routine processes; connects individuals with appropriate departments or staff when additional assistance is needed.

Job description

ROBESON COMMUNITY COLLEGE

FULL-TIME INFORMATION HELPDESK/SWITCHBOARD SPECIALIST

Information Helpdesk & Switchboard Specialist serves as a primary point of contact for Robeson Community College students, prospective students, families, visitors, employees, and community members. Provides professional, welcoming assistance in person and by telephone, helping individuals navigate College programs, services, resources, and processes. Maintains knowledge of curriculum, Continuing Education, Workforce Development, and College services; provides general information and basic student-record guidance within authorized access; assists with routine processes; and connects individuals with appropriate departments or staff when additional assistance is needed. Deadline for applications: August 31, 2026.

ROBESON COMMUNITY COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER