Student Information & Helpdesk Navigator
Robeson Community College
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Job summary
Robeson Community College is seeking an Information Helpdesk and Switchboard Specialist to be the friendly first point of contact for students, prospective students, families, visitors, employees, and community members. This role supports admissions processes, directs inquiries to the right offices, and maintains up-to-date RCC resources while protecting FERPA confidentiality.
The successful candidate will combine welcoming communication with knowledge of college programs and services to help
Responsibilities
- Strong front-line customer service skills.
- Ability to greet and assist diverse individuals professionally.
- Familiarity with admissions processes and campus resources.
Job description
Robeson Community College is seeking an Information Helpdesk and Switchboard Specialist to be the friendly first point of contact for students, prospective students, families, visitors, employees, and community members. This role supports admissions processes, directs inquiries to the right offices, and maintains up-to-date RCC resources while protecting FERPA confidentiality.
The successful candidate will combine welcoming communication with knowledge of college programs and services to help
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