District Clerk - Public Housing

Springfield Housing Authority; Springfield (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

The Springfield Housing Authority is seeking a Program Clerk for a full-time role with a comprehensive benefits package in Springfield. The position handles visitors, phones, rent calculations, scheduling tenant appointments for annual re-certifications, and assisting tenants with completing forms.

Responsibilities also include posting checks, deposits, and legal charges, as well as preparing reports and supporting court and in-house agreements.

Qualifications

• Associate degree in business or related field required
• Strong working knowledge of Microsoft Office
• Ability to navigate information systems software
• Excellent customer service skills
• Ability to communicate with a diverse population
• Previous office experience required
• Bilingual abilities preferred

Responsibilities

• Reception duties: receiving visitors and answering phones, general clerical tasks such as filing
• Calculate rent changes and schedule tenant re-certifications; assist with forms
• Interview tenants annually to determine family composition and income
• Contact public agencies, employers, and banks to determine eligibility
• Distribute parking stickers
• Post checks and prepare bank deposits
• Post legal charges and prepare landlord verifications
• Assist in rent collection and administer court documents
• Prepare reports; maintain court and in-house agreements; prepare 14‑day notices
• Provide other administrative support to the property management office

Skills

Customer service

Office administration

Diverse population communication

Education

Associate degree in business or related field

Tools

Microsoft Office

Job description

For over 75 years, the Springfield Housing Authority has provided safe, affordable, quality housing that is vital to the health of our community. The Springfield Housing Authority, consistent with its equal opportunity and affirmative action policies, invites applicants for the position of Program Clerk. This is a full-time position with excellent benefits package. Rate: $21.58 per hour, 40 hours/ week.

Position will remain open until filled.

• Receiving visitors, answering phones and general office work such as filing.
• Calculating rent changes. Scheduling appointments with tenants to complete there-certification process andassist tenants with completion offorms. Interview tenants annually to determine family composition and income. Contact various public agencies, employers and banking institutions to determine continued eligibility.
• Distributing parking stickers.
• Posting checks and prepare bank deposits.
• Posting legal charges. Preparing landlord verifications.
• Assisting in the collection of rents.
• Administering court documents including summary processand file in the court.
• Preparing reports. Maintain court and in-house agreements. Prepare 14 day notices.
• Providing other administrative and clerical support to the property management office.

Skills and knowledge typically acquired through the completion of an associate degree in business or related field. Working knowledge of Microsoft Office. Ability to navigate through information systems software. Excellent customer service skills. Ability to communicate with a diverse population. Previous experience in an office setting. Bi-lingual preferred.