Program Clerk – Housing Admin & Tenant Services

Springfield Housing Authority

Springfield (MA)

On-site

USD 25,000 - 35,000

Full time

2 days ago

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Job summary

The Springfield Housing Authority is seeking a Program Clerk for a full-time role with a comprehensive benefits package in Springfield. The position handles visitors, phones, rent calculations, scheduling tenant appointments for annual re-certifications, and assisting tenants with completing forms.

Responsibilities also include posting checks, deposits, and legal charges, as well as preparing reports and supporting court and in-house agreements.

Qualifications

Associate degree in business or related field required
Strong working knowledge of Microsoft Office
Ability to navigate information systems software
Excellent customer service skills
Ability to communicate with a diverse population
Previous office experience required
Bilingual abilities preferred

Responsibilities

Reception duties: receiving visitors and answering phones, general clerical tasks such as filing
Calculate rent changes and schedule tenant re-certifications; assist with forms
Interview tenants annually to determine family composition and income
Contact public agencies, employers, and banks to determine eligibility
Distribute parking stickers
Post checks and prepare bank deposits
Post legal charges and prepare landlord verifications
Assist in rent collection and administer court documents
Prepare reports; maintain court and in-house agreements; prepare 14‑day notices
Provide other administrative support to the property management office