Full-time Hospital Customer Service & Emergency Support

INTEGRIS Health; Oklahoma City (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

INTEGRIS Health Baptist Medical Center in Oklahoma City, OK is seeking a full-time Customer Service Representative I. You will answer calls, assist internal and external customers, and route service requests using AMCOM and Teletracking systems.

This role emphasizes calm under pressure, professional telephone etiquette, and the ability to gather information accurately. Two years of customer support experience is preferred, with benefits including PTO and comprehensive medical coverage.

Qualifications

• Computer literacy in Microsoft applications and the ability to type 35 wpm.

Responsibilities

• Answer telephone calls to assist both internal and external customers with service requests.
• Operate software used in Communications/Integrated Support Services (AMCOM, Teletracking).
• Handle emergency service calls and stress.
• Gather information and route to appropriate resource or department via work orders or other service means.
• Operate overhead paging system in emergencies.
• Understand emergency management codes and responsibilities when activated.
• Provide limited departmental training as needed.

Skills

Customer service

Microsoft Office

Typing 35 wpm

AMCOM

Teletracking

Tools

AMCOM

Teletracking

Job description

INTEGRIS Health Baptist Medical Center in Oklahoma City, OK is seeking a full-time Customer Service Representative I. You will answer calls, assist internal and external customers, and route service requests using AMCOM and Teletracking systems.

This role emphasizes calm under pressure, professional telephone etiquette, and the ability to gather information accurately. Two years of customer support experience is preferred, with benefits including PTO and comprehensive medical coverage.