Customer Service Representative

Insight Global; Oklahoma City (OK); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan with employer matching

Paid sick leave

Flexible spending account options

Job summary

Insight Global is looking for a Customer Service Rep to join the telecommunications team for the largest Oklahoma-owned health systems in Oklahoma City. This role offers a flexible schedule and requires strong customer service skills, compassion, and the ability to work various shifts.

Responsibilities include answering calls, overseeing patient monitoring, and maintaining high attendance. Compensation ranges from $18/hr to $20/hr, with benefits starting after 31 days of employment.

Qualifications

• Experience in handling sensitive cases with compassion and discretion.
• Comfortable taking a background check and drug test.

Responsibilities

• Answer phones and route calls to the appropriate recipient.
• Oversee the virtual tele-sitting system for patient monitoring.
• Maintain great attendance and punctuality.

Skills

Customer Service Experience

Compassion

Strong Work Ethic

Ability to work weekends and holidays

Job description

Duration: 6-month contract with extensions

Schedule: Needs to be flexible for varying shift times

Must haves:

• Customer Service Experience
• Compassion/Strong Work Ethic
• Good Job Longevity
• Ability to work weekends and holidays when needed
• Comfortable to take a background check and drug test

Pluses:

Experience in the healthcare/medical field

Day to Day:

Insight Global is seeking a Customer Service Rep to join the telecommunications team for the largest Oklahoma‑owned health systems in Oklahoma City, OK. This person will be cross‑trained on customer service phone operations, as well as tele‑sitting virtual patient monitoring systems, which this person will be rotating between. This role requires a high level of sensitivity and compassion when communicating with patients and caregivers. Please keep in mind that this is a hospital system and is open 24/7. This role will require great attendance and punctuality even on weekends and holidays as needed. Other responsibilities include:

• Answer phones and route the calls to the appropriate recipient.
• Oversee the virtual tele‑sitting system which ensures that at‑risk patients are being properly monitored.
• Handle sensitive cases and situations with compassion and discretion.
• Having great attendance and punctuality is a must.

Compensation:

$18/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.