Customer Service Rep

INTEGRIS Health; Oklahoma City (OK); Sur place; USD 32 000 - 40 000; Plein temps

Résumé du poste

INTEGRIS Health Baptist Medical Center in Oklahoma City, OK is seeking a full-time Customer Service Representative I. You will answer calls, assist internal and external customers, and route service requests using AMCOM and Teletracking systems.

This role emphasizes calm under pressure, professional telephone etiquette, and the ability to gather information accurately. Two years of customer support experience is preferred, with benefits including PTO and comprehensive medical coverage.

Qualifications

• Computer literacy in Microsoft applications and the ability to type 35 wpm.

Responsabilités

• Answer telephone calls to assist both internal and external customers with service requests.
• Operate software used in Communications/Integrated Support Services (AMCOM, Teletracking).
• Handle emergency service calls and stress.
• Gather information and route to appropriate resource or department via work orders or other service means.
• Operate overhead paging system in emergencies.
• Understand emergency management codes and responsibilities when activated.
• Provide limited departmental training as needed.

Connaissances

Customer service

Microsoft Office

Typing 35 wpm

AMCOM

Teletracking

Outils

AMCOM

Teletracking

Description du poste

Join our team as a full-time, variable shift, Customer Service Representative at INTEGRIS Health Baptist Medical Center, in Oklahoma City, OK.

Get to Know Your Team

INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.

Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.

Take the first step toward growing your career by joining us.

Responsibilities

• The Customer Service Representative I is responsible for answering telephone calls to assist both internal and external customers with service requests. Responsibilities include:
• Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
• Handle emergency service calls and stress.
• Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
• Operates the overhead paging system in emergency situations.
• Understanding all emergency management codes and their responsibilities when these codes are activated.
• Use good telephone etiquette when answering calls for service.
• To provide limited departmental training as needed.

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Qualifications

• Computer literacy in Microsoft applications and the ability to type 35 wpm

Preferred Qualifications

• 2 years' experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen.
• Call center/dispatch experience