Full-Time Hospital Call Center Patient Services Agent

The University of Kansas Health System; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

The University of Kansas Health System in Kansas City is hiring a Patient Services Associate (Call Center) for the Bell Hospital, mid shift. This full-time role handles dispatch entries for Hospitality Services—Housekeeping, Transportation, and Dining—ensuring timely, accurate updates and high-quality service to care teams and patients.

The position requires 1+ year of call center experience, a High School Diploma or GED, and BLS/CPR readiness within 30 days.

Qualifications

• 1+ years of experience in high-volume communication
• Ability to read, write, and speak English fluently
• Demonstrated ability to maintain confidentiality and professionalism

Responsibilities

• Enter Hospitality Services requests promptly and accurately into the system
• Prioritize transportation and housekeeping requests to keep on schedule
• Assist patients with menu selections and process orders
• Notify departments of status changes and ensure proper documentation
• Maintain neat, organized workstations and protect patient information
• Provide excellent customer service to nurses, patients, and staff
• Support tray assembly and routing of nourishment orders

Skills

Fluent English

Customer service

Confidentiality

Education

High School Diploma or GED

Job description

The University of Kansas Health System in Kansas City is hiring a Patient Services Associate (Call Center) for the Bell Hospital, mid shift. This full-time role handles dispatch entries for Hospitality Services—Housekeeping, Transportation, and Dining—ensuring timely, accurate updates and high-quality service to care teams and patients.

The position requires 1+ year of call center experience, a High School Diploma or GED, and BLS/CPR readiness within 30 days.