Patient Services Call Center Specialist

The University of Kansas Health System; Kansas City (KS); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

The University of Kansas Health System is seeking a Patient Services Associate (Call Center) at Bell Hospital. The role processes dispatch requests for Hospitality Services, prioritizes transport, housekeeping and dining tasks, and delivers professional customer service to nurses, physicians and patients.

Shift is mid, 11:30am–8:00pm with rotating weekends; the position is full-time and requires strong English communication and confidentiality.

Qualifications

• 1+ year of experience talking, typing, and listening simultaneously and maintaining confidentiality.

Responsabilités

• Enter dispatch requests for Hospitality Services into the system accurately and timely.
• Prioritize transportation requests to minimize patient wait times and maintain transport schedules.
• Prioritize housekeeping tasks and room cleaning based on requests.

Connaissances

Communication

Confidentiality

Customer service

Formation

High School Diploma or GED

Description du poste

The University of Kansas Health System is seeking a Patient Services Associate (Call Center) at Bell Hospital. The role processes dispatch requests for Hospitality Services, prioritizes transport, housekeeping and dining tasks, and delivers professional customer service to nurses, physicians and patients.

Shift is mid, 11:30am–8:00pm with rotating weekends; the position is full-time and requires strong English communication and confidentiality.