Patient Services Associate (Call Center)

The University of Kansas Health System; Kansas City (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Services Associate (Call Center) at Bell Hospital. The role processes dispatch requests for Hospitality Services, prioritizes transport, housekeeping and dining tasks, and delivers professional customer service to nurses, physicians and patients.

Shift is mid, 11:30am–8:00pm with rotating weekends; the position is full-time and requires strong English communication and confidentiality.

Qualifications

• 1+ year of experience talking, typing, and listening simultaneously and maintaining confidentiality.

Responsibilities

• Enter dispatch requests for Hospitality Services into the system accurately and timely.
• Prioritize transportation requests to minimize patient wait times and maintain transport schedules.
• Prioritize housekeeping tasks and room cleaning based on requests.

Skills

Communication

Confidentiality

Customer service

Education

High School Diploma or GED

Job description

Position Title

Patient Services Associate (Call Center)

Mid Shift - Full Time

Bell Hospital

Position Summary / Career Interest:

The Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. The position is responsible for prioritizing transportation, housekeeping, and dining requests, and updating information as needed when requests/orders are given/assigned and completed or changes in status occur. The position provides rapid and professional response to all requests and inquiries from nurses, technicians, physicians, and customers, providing outstanding customer service to all callers.

Shift need; 11:30am to 8:00pm, with rotating weekends

Responsibilities and Essential Job Functions

• Enters requests for Hospitality Services in computer system timely and accurately; updates information as needed when requests are assigned, completed or changes in status occur.
• Prioritizes requests for transportation to minimize patients’ wait and to maintain the schedule of transports.
• Prioritizes requests for housekeeping staff to work requests or rooms needing to be cleaned.
• Notifies receiving department of changes in patient status (i.e., other procedures, isolation issues, etc.); notifies department of status for room cleaning.
• Assists patients with menu selections and processes customer orders accurately. Determine which patients have not placed an order for that meal period, and initiate telephone or personal contact as appropriate. Print nourishment labels.
• Coordinate delivery of all tube feedings and oral supplement orders.
• Demonstrates and maintains a high level of professionalism at all times; maintains confidentiality, safeguards files, and files information daily. Treats internal and external customers with respect and uses customer service skills to delight and communicate with patients and internal customers.
• Assist with tray assembly as needed.
• Follows all procedures based on duties being performed.
• Maintain all workstations in a neat and organized manner.
• Process patient requisitions by entering them in the computer in a timely matter.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• 1 or more years of experience talking, typing, and listening simultaneously and maintaining confidentiality.

Preferred Education and Experience

• High School Graduate or GED.
• 2 or more years of experience in call center-based customer service, health care call center, or emergency dispatch call center.
• 2 or more years of transporter experience.

Required Licensure and Certification

• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 30 days of hire.

Preferred Licensure and Certification

• CPR certified for the Transport area.

Required Language Skills

• Fluent English -

Knowledge Requirements

• Ability to read, write, and speak English.

Time Type:

Full time

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.