Healthcare Call Center Specialist – 24/7 Frontline Support

The University of Kansas Health System; Liberty (MO); On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Kansas Health System in Liberty, MO is seeking a part-time Call Center Representative for our Switchboard. You will deliver professional customer service to patients, staff and physicians 24/7/365 in a high-volume environment.

Using Genesis, Communicator, OnCall and Epic, you will triage calls, activate paging, and support code and security paging teams as needed. Strong communication and multitasking skills are essential; an Associates degree is preferred.

Qualifications

• High School Diploma or GED required; 2+ years in call center health care or emergency dispatch ok.
• Associates degree preferred in Communications or Health Care Administration.
• Experience with call center software and ability to multitask in a high-volume environment.

Responsibilities

• Assist with operations of the Switchboard call center for KU Health System and Medical Center.
• Triages calls to determine needs and manages caller expectations with high service levels.
• Activate medical code tests and paging for after-hours, weekends, and holidays.
• Maintain on-call schedules and communicate changes to hospital, physicians, and departments.
• Provide professional service using Genesis, Communicator, OnCall, and Epic.

Skills

Customer service

Multitasking

Communication

Call center software

Typing

Education

High School Diploma or GED

Associates degree in Communications/Health Care Administration

Tools

Genesis

Communicator

OnCall

Epic

Job description

The University of Kansas Health System in Liberty, MO is seeking a part-time Call Center Representative for our Switchboard. You will deliver professional customer service to patients, staff and physicians 24/7/365 in a high-volume environment.

Using Genesis, Communicator, OnCall and Epic, you will triage calls, activate paging, and support code and security paging teams as needed. Strong communication and multitasking skills are essential; an Associates degree is preferred.