Front Desk Agent

Huntington Hotels; San Diego (CA); On-site; USD 30,307 - 33,062; Full time

Job summary

A prominent hotel group in San Diego seeks a Front Desk Agent to deliver exceptional guest experiences at Homewood Suites Liberty Station. Key responsibilities include greeting guests, managing room assignments, and handling check-ins/outs. Ideal candidates will have excellent communication skills, a customer service background, and a willingness to work flexible shifts. This full-time role offers a competitive hourly rate and encourages applicants familiar with the hospitality industry to apply. Join our dedicated team and help create unforgettable experiences for our guests.

Qualifications

• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Greet guests with warmth and professionalism.
• Manage room assignments and key distribution.
• Handle check-ins and check-outs seamlessly.
• Coordinate transportation arrangements.
• Log and follow up on guest feedback.

Skills

Strong communication skills

Customer service experience

Attention to detail

Hospitality mindset

Flexible schedule

Education

High School diploma or equivalent

Job description

Salary Range: $22-$24 per hour with opportunity for additional incentives. This is a Full Time position.

We have an exciting Full Time Front Desk Agent position at the award-winning Homewood Suites Liberty Station, set on the beautiful waterfront in Point Loma. We are looking for a hospitality SUPERSTAR to join our service focused team.

The best candidates for consideration will have at least 1 year hotel front desk experience and knowledge of Hilton’s PEP PMS. Hotels are a rewarding, unique setting and open 24 hours a day, 7 days a week, 365 days a year. Availability to work any shift as early as 6AM, as late as 11PM, and any day is necessary.

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Position

Guest Experience Specialist

Reports To

Front Office Manager

What You'll Do

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

What We're Looking For

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills for Success

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.
• Ready to launch your hospitality career? Apply now and become part of the Huntington story!