Full-Time Front Desk & Resident Services Coordinator

The Glen; Shreveport, Northern (LA, KY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay rates

Paid Time Off

Holidays on hire (7)

Group medical, dental and vision

Supplemental insurance during open-en​

403(b) Retirement Plan

Job summary

The Glen Retirement System is seeking a Full-Time Receptionist for our Skilled Nursing Facility. This role supports the front desk, answers calls, greets visitors, and coordinates transportation and scheduling during the assigned shift.

The position emphasizes a resident-directed philosophy and requires strong communication, organization, and crisis-handling abilities to ensure smooth operations and quality resident care.

Qualifications

• Must be people-oriented with good communication skills.
• Must be able to work overtime as required.
• Well organized and self-motivated.
• Computer skills appropriate to job functions.
• Minimum High School Graduate.
• Pleasant, friendly, outgoing personality.
• Ability to handle interruptions and crisis situations.
• Able to maintain a well-groomed, professional appearance.

Responsibilities

• Answer telephone, screen calls and route appropriately.
• Provide information for visitors, residents, staff, and callers and refer to appropriate resources.
• Monitor residents' call lights and page accordingly.
• Provide limited resident information to family members and physicians per policy.
• Greeting and directing visitors, family, physicians, and other visiting healthcare professionals.
• Provide communication and documentation support in emergencies as assigned.
• Maintain desk in neat, orderly manner.
• Maintain resident roster and logs as required.
• Coordinate transportation for resident appointments and maintain calendars.

Skills

People skills

Overtime willingness

Organization

Computer skills

Professional appearance

Crisis management

Interpersonal communication

Education

High school diploma

Job description

The Glen Retirement System is seeking a Full-Time Receptionist for our Skilled Nursing Facility. This role supports the front desk, answers calls, greets visitors, and coordinates transportation and scheduling during the assigned shift.

The position emphasizes a resident-directed philosophy and requires strong communication, organization, and crisis-handling abilities to ensure smooth operations and quality resident care.