Receptionist Full Time Shift 2 days 73 and 2 days 311

The Glen Retirement; Shreveport (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

The Glen Retirement in Shreveport, LA seeks a Full-Time Receptionist for our Skilled Nursing Facility. You will greet visitors, answer calls, screen and route inquiries, and support daily operations with an organized desk and friendly demeanor.

Key qualifications include strong communication, a people-oriented attitude, the ability to handle interruptions and crisis situations, and basic computer skills. High school diploma required; overtime may be required.

Qualifications

• Must be people-oriented with strong communication and multitasking abilities.
• Able to work overtime as required.
• Well organized, self-motivated, and professional in appearance.
• Computer skills relevant to receptionist duties.

Responsibilities

• Answer telephone, screen calls and route appropriately.
• Provide information to visitors, residents, staff, and callers.
• Monitor call lights and page residents as needed.
• Maintain desk in neat, orderly manner.
• Record staff call-ins and assist with staffing coordination.
• Coordinate transportation for residents to medical appointments.
• Maintain resident roster and house sign-out logs.
• Support emergency procedures as assigned.

Skills

People oriented

Communication skills

Team collaboration

Overtime ability

Organizational skills

Self-motivated

Customer service

Professional appearance

Crisis management

Computer skills

Interpersonal skills

Education

High School Graduate

Tools

Computer skills

Job description

Benefits:

Dental insurance

Health insurance

Vision insurance

The Glen Retirement System is actively seeking a motivated and dedicated Full-Time Receptionist for our Skilled Nursing Facility.

Company Description:

Since 1898, The Glen strives to provide the best environment for seniors. Our focus is a “resident directed” philosophy that caters to each resident's individuality by respecting their choices, preserving their dignity and giving them every opportunity to live a purposeful life. We feel it is the best way to offer the highest quality of care in a compassionate environment that places the respect of our residents above all else. By embracing this philosophy, residents are happier and healthier.

ASSIGNED SHIFT:

Shift is normally an 8-hour shift (2 days 7AM- 3PM & 2 days 3PM-11PM)

QUALIFICATIONS/REQUIREMENTS:

Must be people-oriented individual, have good communication skills, and the ability to work with a diverse group of people.

Must be able to work overtime as required.

Well organized and self-motivated.

Computer skills appropriate to job functions

Minimum, High School Graduate

Pleasant, friendly, outgoing personality

Ability to effectively handle interruptions & crisis situations

Able to maintain well-groomed, professional appearance

ADDITIONAL FUNCTIONS:

Answer telephone, screen calls and route appropriately.

Provide information for visitors, residents, staff, and callers and refer to appropriate resources if not able to provide requested information.

Monitor residents’ call lights and page accordingly.

Provide limited resident information to family members, physicians per Glen policy.

Greeting and directing visitors, family, physicians, and other visiting healthcare professionals.

Provide communication, documentation, directional and related assistance in emergency situations as assigned by Nursing Director or Assistant Administrator.

Be familiar with Emergency Preparedness Plan and specifically the Receptionist’s role.

Maintain desk in neat, orderly manner.

Maintain resident “pass sign out/in” book

Maintain private caregiver sign in/out log.

Record staff “call-ins” and route to appropriate supervisors. Assist coordinators with staffing.

Monitor fire panel and take action per policy/procedure.

Monitor resident call system, page appropriately and follow up for completed staff response as directed by policy/procedure.

Documentation and data entry to include assigned entries into resident records, completing and posting 24 hour staffing report, organizing folders for doctors’ runs, and maintaining the Households’ resident roster.

Complete and route Status Change Notifications.

Copy face sheet from resident record when resident transfers to another facility/hospital.

Coordinate transportation for resident to medical appointments, etc. and maintain the appointment calendar. Assist Assistant Administrator in preparing appointment packets.

Assists with medical record maintenance as requested. Tasks may include chart order, filing, preparation of chart for new admissions, turning charts, cleaning of medical record binders, document scanning.

Sell meal tickets and maintain cash box.

Mailings as assigned, such as care conference notifications.

Responsible for scanning medical records.

Responsible for scheduling resident medical appointments and transportation that occur during your shift.

Recording of brief charges that occur during your shift.

Printing face sheets to keep the evacuation binder updated on a daily basis.

Other tasks as assigned by supervisor.

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS:

Must be able to fulfill job requirements in a high-energy, high-traffic area.

Must be able to lift/carry up to 50 pounds; push/pull up to 90 pounds.

Extended sitting & standing during work shift

BENEFIT PACKAGE:

Competitive pay-rates

Paid Time Off

Holidays on hire (7)

Group Medical, dental and vision

Supplemental insurance during open enrollment once a year

403 (b) Retirement Plan