Full-Time Front Desk Pro — Guest Check-In & Service

RRI West; North Canton (OH); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee-Paid Life Insurance

Pet Insurance

PTO after 60 days

Competitive Pay

Digital Tipping Program

401(k) with Employer Match

Career Growth Opportunities

Job summary

RRI West is seeking a friendly and dependable Full-Time Front Desk Guest Service Representative for our Red Roof Inn Canton location. The ideal candidate will be available for weekends and holidays and will serve as the face of the property, helping guests with check-in/out and requests.

Responsibilities include handling reservations, communicating with housekeeping, and using the front desk system to process transactions and reports.

Qualifications

• At least 1 year of customer service experience preferred.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Reliable and detail-oriented.
• Reliable attendance and punctuality for all shifts.
• Ability to work weekends and holidays.

Responsibilities

• Welcome guests and assist with check-in/out, wake-up calls, and guest concerns.
• Take reservation requests and adjust reservations as needed.
• Collaborate with management and team to ensure an excellent guest experience.
• Operate front desk computer system to complete transactions and run reports.
• Coordinate with housekeeping on room availability and guest needs.

Skills

Customer service

Communication

Teamwork

Attendance & punctuality

Hospitality

Detail orientation

Job description

RRI West is seeking a friendly and dependable Full-Time Front Desk Guest Service Representative for our Red Roof Inn Canton location. The ideal candidate will be available for weekends and holidays and will serve as the face of the property, helping guests with check-in/out and requests.

Responsibilities include handling reservations, communicating with housekeeping, and using the front desk system to process transactions and reports.