Full-Time Front Desk Agent – Guest Experience

Hotel Alameda; New York (NY); On-site; USD 54,443,000 - 75,768,000; Full time

Job summary

Hotel Alameda in New York, NY is seeking a Guest Service Agent to provide warm, efficient front desk service from check-in through check-out and beyond.

You will greet guests, verify identities, handle payments, and communicate policies, while also promoting hotel amenities to enhance the stay. This full-time role requires a friendly, professional demeanor and the ability to work a varied schedule including nights and weekends.

Responsibilities

• Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures.
• Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies.
• Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests.
• Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner.
• Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay.
• Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary.
• Promote hotel amenities, services, and local attractions to enhance the overall guest experience.

Job description

Hotel Alameda in New York, NY is seeking a Guest Service Agent to provide warm, efficient front desk service from check-in through check-out and beyond.

You will greet guests, verify identities, handle payments, and communicate policies, while also promoting hotel amenities to enhance the stay. This full-time role requires a friendly, professional demeanor and the ability to work a varied schedule including nights and weekends.