Full-Time Front Desk Agent – Hotel Guest Services

M&R Hotel Management; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

M&R Hotel Management is seeking a Guest Service Agent at Hotel Alameda in New York, NY to deliver warm, efficient front desk service from check-in to check-out and beyond. The role requires handling guest needs, processing payments, and coordinating with housekeeping for a seamless stay.

You will manage reservations, assist guests with inquiries, and ensure compliance with security and hotel policies while promoting local amenities and services.

Qualifications

• In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between.
• We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home.

Responsibilities

• Guest Check-In & Check-Out: Welcome guests, process check-in/check-out, verify IDs and process payments, communicate room details and policies.
• Guest Relations & Service Excellence: Serve as primary contact for guest inquiries, resolve complaints promptly, anticipate needs, promote amenities.
• Reservations & Property Management System: Create/modify/cancel reservations in the PMS, manage walk-ins, reconcile status with Housekeeping.
• Communication & Interdepartmental Coordination: Maintain liaison with Housekeeping and other departments, log requests, relay wake-up calls and notes.
• Safety, Security & Compliance: Follow security protocols, know emergency procedures, adhere to brand standards and report hazards.
• Administrative Duties: Complete shift paperwork, handle calls, manage packages, assist with tasks from Front Desk Manager.
• Physical Requirements: Stand for long periods, lift up to 25 lbs, flexible schedule including overnights, weekends, holidays.

Job description

M&R Hotel Management is seeking a Guest Service Agent at Hotel Alameda in New York, NY to deliver warm, efficient front desk service from check-in to check-out and beyond. The role requires handling guest needs, processing payments, and coordinating with housekeeping for a seamless stay.

You will manage reservations, assist guests with inquiries, and ensure compliance with security and hotel policies while promoting local amenities and services.