FRONT DESK AGENT

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Crescent Hotels & Resorts in Fairfax, VA is seeking a Guest Services Agent to warmly greet guests, complete registrations, and manage check-outs with accuracy. You will input guest information, confirm rates, and assist with room assignments and key coding to ensure a smooth arrival experience.

Responsibilities include handling payments, using the POS system, promoting hotel services, answering questions, and resolving guest concerns promptly and professionally.

Qualifications

• Front-desk guest service experience preferred.
• Ability to greet, register and check out guests efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and complete the registration process, inputting information and confirming room rate.
• Assist guests with check-out, handle payments, and use the POS system.
• Demonstrate knowledge of hotel services, rates, packages, promotions and local area.

Skills

Guest service

Communication

Multitasking

POS system

Tools

Point-of-sale system

Job description

• A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Compensation: $16.00 per hour

Description

• A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her


• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards


• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries


• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy


• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner


• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction


• Receive, input, retrieve and relay messages to guests

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)


• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred Self-Starter: Inspired to perform without outside help


• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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