FRONT DESK AGENT

Crescent Hotels & Resorts; Arizona; On-site; USD 32,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet guests, register arrivals and assist with checkout at the resort, all while delivering outstanding service and supporting financial profitability.

You will input and retrieve guest information in the computer, promote resort services, upsell suites, handle payments, and respond to inquiries with a friendly, efficient approach to ensure guest satisfaction.

Responsibilities

• Greet guests and complete the registration process, including inputting information and confirming room rates.
• Assist guests with checkout, handle payments, and process various forms of payment.
• Demonstrate knowledge of suites, rates, packages, promotions and local area.
• Use up-selling techniques to promote resort services and maximize occupancy.
• Respond to inquiries, resolve issues, and ensure guest satisfaction.
• Receive and relay messages to guests.

Job description

Responsibilities

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the resort in the resort's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of suites, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of suite and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring suites and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, suite categories, suite rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote resort services and facilities and to maximize suite occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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