Full-Time Front Desk Agent

General Hotels Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent to provide exceptional customer service at their Crowne Plaza Downtown Indy. As the first point of contact for guests, you will ensure a memorable stay by assisting with check-ins, inquiries, and maintaining a welcoming atmosphere. Join a team committed to excellence and enjoy a range of benefits, including insurance options and discounts.

Benefits

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance after a year

401(k) with company match

Hotel Room Discounts

Health and Fitness Program

Qualifications

• Excellent customer service skills required.
• Strong verbal and written communication skills needed.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Greet guests as they arrive at the hotel.
• Check guests in and out.
• Assist guests with inquiries and maintain accurate records.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Basic math skills

Job description

5 days ago Be among the first 25 applicants

Are you looking to utilize your skills to create personable and pleasant experiences for guest from all around the world? Then we might have exactly what you are looking for! Crowne Plaza Downtown Indy has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our newly renovated Downtown hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

Location ; Crowne Plaza Downtown

Hours: Full Time: 3PM-11:30PM, Second Shift

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized
  
  

The ideal candidate for this position will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Ability to work collaboratively and Independently
• Flexibility to work different shifts, including weekends and holidays
  
  

Benefits Include

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance after a year
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Heath and Fitness Program
• Perks through Benefit Hub
• Gradual PTO Accrual
  
  

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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