Front Desk Agent

General Hotels Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent to join their team. This entry-level position is responsible for guest registration, providing exceptional customer service, and handling cash transactions. Ideal candidates should be guest-oriented, possess strong communication skills, and be flexible to work various shifts. Benefits include daily pay, tips, insurance after 30 days, paid time off, and hotel discounts.

Benefits

Daily pay

Tips

Insurance after 30 days

Paid time off

Hotel discounts

Qualifications

• Previous customer service experience is required.
• Excellent verbal and non-verbal communication skills.
• Ability to read and speak English.

Responsibilities

• Handling guest check-ins/check-outs in a friendly manner.
• Resolving customer complaints and assisting in inquiries.
• Maintaining hospitality while welcoming guests.

Skills

Customer service experience

Excellent communication skills

Guest service oriented

Computer skills

Cash handling experience

Job description

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• DAILY PAY, TIPS, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***
  
  

• DAILY PAY, TIPS, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***
  
  

The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

Duties And Responsibilities

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Qualifications Include: (not limited to)

• Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone and computer skills.
• Ability to read and speak English.
• Previous cash handling experience preferred.
• Bar duties

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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