Residence Inn Indianapolis Downtown on the Canal - Front Desk Agent

Aimbridge Hospitality; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Residence Inn Indianapolis Downtown on the Canal. This entry-level position focuses on delivering exceptional customer service, managing guest interactions and ensuring smooth front desk operations. With benefits like Daily Pay, medical coverage, and paid time off, it's an ideal opportunity to start or grow your hospitality career.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills required.
• Ability to handle financial information.

Responsibilities

• Provide outstanding service to guests and maintain a friendly demeanor.
• Effectively address guest inquiries and issues promptly.
• Manage reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Indianapolis Downtown on the Canal - Front Desk Agent

Join to apply for the Residence Inn Indianapolis Downtown on the Canal - Front Desk Agent role at Aimbridge Hospitality

Residence Inn Indianapolis Downtown on the Canal - Front Desk Agent

1 week ago Be among the first 25 applicants

Join to apply for the Residence Inn Indianapolis Downtown on the Canal - Front Desk Agent role at Aimbridge Hospitality

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

This hotel is located directly on Indianapolis's scenic Central Canal and a block away from Military Park. It offers self catering accommodations and an indoor pool area. The bright colored rooms at Residence Inn Indianapolis Downtown have a cozy seating area facing the flat-screen TV. Guests can prepare meals at the kitchen equipped with stove top and dishwasher. All the necessary silverware and serving dishes are available. Guests can enjoy the scenic views of the Central Canal from the hotel’s outdoor terrace. The Residence Inn Indianapolis Downtown on the Canal also offers dry cleaning/laundry services. A complimentary full breakfast is served at the lounge every morning. The hotel is surrounded by restaurants like Fogo do Chao or Morton’s Steakhouse. Convention Center Plaza and the Indiana State House are within one mile from the hotel.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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