Full-Time Front Desk Agent

General Hotels Corporation; Indianapolis (IN); On-site; USD 28,000 - 38,000; Full time

Job summary

General Hotels Corporation is seeking a Full-Time Front Desk Agent for its Crowne Plaza Downtown Indy location. The role involves providing excellent customer service, managing guest check-ins and check-outs, and ensuring a pleasant stay for all guests. Ideal candidates will have strong communication skills and the ability to multitask in a fast-paced environment.

Benefits

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance after a year

401(k) with company match

Hotel Room Discounts

Health and Fitness Program

Qualifications

• Excellent customer service skills required.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively and independently.

Responsibilities

• Greeting guests as they arrive at the hotel.
• Checking guests in and out of the hotel.
• Assisting guests with questions or concerns.

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic math

Tools

Hotel front desk software

Job description

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Are you looking to utilize your skills to create personable and pleasant experiences for guests from all around the world? Then we might have exactly what you are looking for! Crowne Plaza Downtown Indy has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our newly renovated Downtown hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

Location: Crowne Plaza Downtown

Hours: Full Time: 3PM-11:30PM, Second Shift

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

The ideal candidate for this position will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Ability to work collaboratively and independently
• Flexibility to work different shifts, including weekends and holidays

Benefits Include:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance after a year
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Health and Fitness Program
• Perks through Benefit Hub
• Gradual PTO Accrual

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitals and Health Care, Non-profit Organizations, and Government Administration

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