Full-Time Dispatch & Customer Care Specialist (Alaska)

DELTA WESTERN LLC; Sitka (AK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition Assistance

9 Holidays

401K 4% Match 3% employer discretional

Life Insurance - 2x your annualearn 2

Job summary

Delta Western LLC is seeking a Customer Service Representative in Sitka, AK to manage customer accounts, schedule daily deliveries, and provide exceptional support. You will use MAS 200 and PDI for dispatch, communicate with drivers, and respond promptly to inquiries to maintain smooth operations.

The role emphasizes safety, accuracy, and high customer satisfaction, with a comprehensive benefits package and opportunities for growth within the Delta Western team.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Valid Driver’s License.
• Ability to use computer and Microsoft Office.

Responsibilities

• Maintain dispatch information in MAS 200 and PDI for accurate deliveries.
• Provide customer support related to pricing, payment, and invoicing management.
• Follow DOT regulations to ensure safety compliance and proper handling of deliveries.
• Communicate with drivers and customers to address inquiries and requests.
• Liaise between customers and departments to identify and resolve issues.
• Provide customers with product and service information to ensure satisfaction.
• Perform other duties as assigned.

Skills

Customer service experience

MS Office

Valid Driver’s License

Communication

Education

High school diploma or GED

Tools

MAS 200

PDI

Job description

Delta Western LLC is seeking a Customer Service Representative in Sitka, AK to manage customer accounts, schedule daily deliveries, and provide exceptional support. You will use MAS 200 and PDI for dispatch, communicate with drivers, and respond promptly to inquiries to maintain smooth operations.

The role emphasizes safety, accuracy, and high customer satisfaction, with a comprehensive benefits package and opportunities for growth within the Delta Western team.