Full Time Customer Service & Dispatching

One Hour Heating & Air Conditioning; Baton Rouge (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Company parties

Donation matching

Employee discounts

Job summary

River City One Hour Air Conditioning & Heating is seeking a motivated customer service representative to handle incoming calls and assist with supervision and dispatch of all scheduled service and maintenance calls. This full-time role includes weekday and weekend shifts, with 401k, health insurance, paid vacation and holidays.

Responsibilities include greeting customers, coordinating with technicians in the field, and ensuring a high standard of service.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Exceptional time management.
• Must have good computer software skills.
• Prior customer service experience preferred.
• Nighttime/weekend/holiday availability.
• Reliable transportation.

Responsibilities

• Answer incoming client telephone calls and shape the first impression of the company.
• Maintain good communication with clients with a courteous and pleasant phone manner.
• Make outbound calls to club membership clients to book maintenance jobs.
• Maximize efficiency and profit of our technicians.
• Coordinate with field technicians to relay job details from the office.
• Collaborate with CSR team to achieve objectives.

Skills

Telephone etiquette

Customer service

Time management

Computer skills

Verbal communication

Education

High school diploma

Tools

CRM software

Microsoft Office

Phone system

Job description

Responsive recruiter

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Donation matching
• Employee discounts

Join Our Team at River City One Hour Air Conditioning & Heating today! We are looking for a motivated, reliable, and professional person to come aboard our customer service team!

Job Summary

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. We are currently hiring for a full-time position. This will include some weekday and weekend shifts. Full-time employment is available with 401k and employer matching, health insurance, and paid vacation & holidays.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client and a courteous and pleasant demeanor on phone calls
• Make outbound calls to club membership clients to book maintenance jobs
• Maximize efficiency and profit of our technicians
• Work with technicians in the field to communicate job details, assist them from the office, etc.
• Work intensely with a team of CSRs to accomplish the above goals

Minimum Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Exceptional time management
• Must have good computer software skills
• Prior customer service experience preferred
• Nighttime/weekend/holiday availability
• Reliable transportation

Benefits

• Competitive hourly pay + Weekly Individual bonuses + Monthly Team Bonuses
• Flexible hours and scheduling
• Annual company bonuses and benefits

Note From The Hiring Manager

This job offer is full-time. If you have a particular need when it comes to hours, please specify under the open response section for your current situation.

Compensation: $15.00 - $22.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

• Pay- We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.