Dispatcher

One Hour Heating & Air Conditioning; Levittown (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career development programs

Job summary

One Hour Heating & Air Conditioning in Levittown, Pennsylvania, is seeking a professional Dispatcher to manage all service calls ensuring client satisfaction. In this role, you will keep field personnel efficiently scheduled and communicate with clients to arrange appointments.

The ideal candidate should have a high school diploma or equivalent and possess good computer skills, along with customer service experience. Join a team that values its employees and offers competitive pay and flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Manage dispatch board for service calls.
• Notify clients of Technician delays.
• Coordinate delivery of parts to Technicians.
• Ensure Technicians arrive on time.
• Debrief with Technicians to resolve client issues.

Skills

Good computer software skills

Customer service experience

Education

High school diploma or equivalent

Job description

Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Job Summary

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties

• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
• Enter equipment type and age information for systems into SuccessWare software system

Minimum Requirements

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.