Client Care Representative

Onehourpittsburghpa; City of Watervliet (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Company Benefits

Extensive Training

Incentive Programs

Flexible Scheduling

Job summary

A local service provider in Watervliet, NY is looking for a Client Service Specialist to manage incoming client calls and assist with service dispatching. Candidates should have a high school diploma, strong verbal communication skills, and prior customer service experience. The role offers competitive pay, flexible scheduling, and extensive training. Join our supportive team of professionals who advocate for the best work-life balance and career growth. Apply today!

Qualifications

• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client telephone calls and assist with service dispatching.
• Maintain courtesy and pleasant demeanor on calls.
• Use approved company greeting and script for calls.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong workethic,and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

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Why Should You Join Us?

• Competitive Pay
• Company Benefits
• Extensive Training
• Incentive Programs
• Flexible Scheduling

Been working here 1 year and it's been the best year of my life. The leadership is passionate, and that resonates through our team. We work hard no doubt, stay busy year round, and push ourselves to get better. The management really cares about their employees and work hard to show that. We people here, not just dollar signs.