Full Time Customer Retention Agent

Life Protect 24/7; Massachusetts; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid training

Weekly pay

Hourly + commission

401k with company match

Paid time off

Medical, dental, vision

Job summary

Life Protect 24/7 is seeking a full-time Customer Retention Agent in Norfolk, VA to handle inbound sales inquiries and help current customers stay connected with essential services. The role emphasizes empathy, product knowledge, and achieving performance goals.

You will receive paid training, weekly pay, and a compensation package that includes hourly pay plus commission, with opportunities for advancement and remote or hybrid options after six months based on performance.

Qualifications

• Must have sales or call center experience.
• Excellent communication skills.
• Able to multitask and manage time.

Responsibilities

• Handle inbound calls from customers and advocate for services.
• Build rapport and identify customer needs to provide suitable solutions.
• Educate customers on product benefits and pricing while maintaining high satisfaction.

Skills

Sales experience

Call center

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Customer Retention Agent

Full Time Customer Support 6160 Commander Pkwy, Norfolk, VA, US

11 days ago Requisition ID: 1412

Salary Range: $21.00 To $23.00 Hourly

Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Retention Department.

Available Schedules/Shifts:

Schedule:

• 9am-7pm Monday,10am-7pm Tuesday - Friday, and9am-5pm every other Saturday

How will you do that?

Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health-related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate existing customers about the importance of keeping products while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

• Competitive Pay: Hourly plus commission

• Weekly Pay

• Paid Training

  • Full-Time Training: Monday-Friday 4pm-10pm

• Paid OT on Saturdays

• Paid Time Off

• Medical, Dental, Vision, AD&D, and Life Insurance

• HSA Options

• 401k with Company Match

• Employee Development Program

• Employee Product Discount

• Beautiful Call Center Work Space

• Convenient access to walking trails and Norfolk Premium Outlets

• Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

What you offer:

• Must be at least 18 years of age

• High school diploma or equivalent

• Sales experience and/or call center environment experience

• Strong communication skills (verbal, written, and interpersonal)

• A customer-focused approach with adaptability to new situations

• Ability to multitask, prioritize, and manage time

• Motivation, and desire to achieve powered by YOU!

Paid hourly plus commission.

• Commissions based on performance

Schedule:

• 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time