Sales Manager (Call Center Environment Sat - Mon)

Life Protect 24/7; Massachusetts; Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Paid training

Paid time off

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Life insurance

HSA options

401k with company match

Employee development program

Employee product discount

Beautiful call center

Job summary

Life Protect 24/7 is seeking a Sales Manager to lead an inbound call center team of 15-20, blending remote work with on-site presence. The role focuses on driving sales performance, coaching staff, and upholding quality standards to meet service goals.

The ideal candidate has 2+ years in call center leadership, strong communication skills, and a customer-focused approach. Competitive pay, weekly pay, and comprehensive benefits are offered in a dynamic work culture.

Qualifications

• 2 years of experience leading a team in a call center environment.
• At least one year of experience leading a remote team.
• Experience monitoring call quality, call queue, and coaching sales.
• Strong communication skills (verbal, written, interpersonal).

Responsibilities

• Lead a team of 15-20 in a positive atmosphere in a hybrid remote/on-site setting.
• Relay company goals, quality standards, and processes to the team through servant leadership.
• Coach and develop sales representatives to improve performance and outcomes.

Skills

Call center leadership

Remote team leadership

Call quality monitoring

Coaching sales

Verbal communication

Written communication

Multitasking

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Manager (Call Center Environment Sat - Mon)

Full Time Management 6160 Commander Pkwy, Norfolk, VA, US

3 days ago Requisition ID: 1407

Salary Range: $52,000.00 To $52,000.00 Annually

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting, while working in office. Team members receive calls from diverse customers that have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age
• High school diploma or equivalent
• 2 years of experience leading a team in a call center environment
• At least one year of experience in leading a remote team
• Experience in monitoring call quality, call queue, and coaching sales
• Strong communication skills (verbal, written, and interpersonal)
• A customer focused approach with adaptability to new situations
• Ability to multitask, prioritize and manage time
• Ability to motivate and engage a sales team

Pay: starting at $52,000 with opportunities for monthly/quarterly bonuses

Schedule:

• Saturday 8am to 10pm
• Sunday 8am to 8pm
• Monday 8am to 6pm

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.