AM Sales Manager (Call Center)

Life Protect 24/7; Massachusetts; Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Paid training

Paid time off

Medical, dental, vision, AD&D, andLife

401k with company match

Employee development program

Employee product discount

Beautiful call center workspace

Job summary

Life Protect 24/7 is seeking an AM Sales Manager to lead a 15-20 person inbound call center team in a hybrid remote/office setting. You will drive sales targets, coach performance, and ensure adherence to quality standards.

The role requires 2+ years of call center leadership, strong communication, and a customer-focused approach, with opportunities for advancement and competitive pay including weekly bonuses.

Qualifications

• 2 years of experience leading a team in a call center environment.
• At least one year of experience in leading a remote team.
• Experience in monitoring call quality, call queue, and coaching sales.
• Strong communication skills (verbal, written, interpersonal).
• Customer-focused approach with adaptability to new situations.
• Ability to multitask, prioritize, and manage time.
• Ability to motivate and engage a sales team.

Responsibilities

• Lead a team of 15-20 in a hybrid remote/office setting.
• Set and achieve inbound sales targets.
• Coach and monitor call quality and performance.
• Communicate goals, standards, and processes clearly.
• Foster development and advancement opportunities.

Skills

Team leadership

Communication skills

Customer focus

Multitasking

Time management

Motivate sales team

Remote leadership

Coaching calls

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AM Sales Manager (Call Center)

Full Time Management 6160 Commander Pkwy, Norfolk, VA, US

3 days ago Requisition ID: 1408

Salary Range: $52,000.00 To $52,000.00 Annually

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, and Life Insurance

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Work Space

Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

Must be at least 18 years of age

High school diploma or equivalent

2 years of experience leading a team in a call center environment

At least one year of experience in leading a remote team

Experience in monitoring call quality, call queue, and coaching sales

Strong communication skills (verbal, written, and interpersonal)

A customer-focused approach with adaptability to new situations

Ability to multitask, prioritize, and manage time

Ability to motivate and engage a sales team

Pay: $52,000 with opportunities for monthly/quarterly bonuses

Full-Time AM Schedule: Monday-Friday with a rotating Saturday

• 9:00am-6:00pm

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.