Full Time Customer Experience Manager

Michael's; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Manager to enhance customer experience and manage store operations. In this dynamic role, you will lead a team to meet performance goals, ensure compliance with company standards, and deliver exceptional service. You will also engage in training, onboarding, and managing inventory processes. If you have a passion for retail and a knack for leadership, this opportunity is perfect for you. Join a company that values creativity and teamwork while enjoying benefits like health insurance and employee discounts.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management is preferred.
• Strong customer service and team leadership skills are essential.

Responsibilities

• Assist Store Manager in managing store operations and compliance.
• Lead front-end operations and ensure customer satisfaction.
• Train and coach the customer experience team.

Skills

Retail management

Customer service

Team leadership

Inventory management

Education

High school diploma or equivalent

Job description

Store - INDY-TRADERS POINTE, IN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget
14. Manage and execute shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If assistance is needed performing these functions, contact your supervisor for reasonable accommodations

Work Environment

• Public retail store setting, climate-controlled areas; some stock rooms may not be climate-controlled; outdoor work for tasks like retrieving shopping carts or unloading trucks; Frame shop with glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative. For more, visit www.michaels.com.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.