Assistant Customer Experience Manager

Weis Markets, Inc.; Lebanon (Lebanon County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in Lebanon County is seeking an Assistant Customer Experience Manager to enhance customer relations and oversee front-end operations. This role involves managing associates, ensuring compliance with policies, and promoting a positive shopping experience. Ideal candidates will have supervisory experience and a commitment to teamwork and continuous improvement.

Qualifications

• Supervisory experience is required.
• Ability to perform all essential duties satisfactorily.
• Commitment to non-discrimination and accommodations under the ADA.

Responsibilities

• Promotes excellent customer relations and oversees front-end operations.
• Enforces cash handling controls and manages customer flow.
• Assists in onboarding and training customer experience associates.

Skills

Customer relations

Team collaboration

Problem-solving

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

1643 Manheim Pike

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Customer Experience Manager is responsible for the following duties, among others:

1. Promotes excellent customer relations by instilling positive customer-focused behavior with associates. Greets customers, answers questions, and resolves concerns promptly and professionally. Focuses on continuous improvement.
2. Assists the Customer Experience Manager in overseeing front-end operations and performs their duties in their absence. May assume full responsibility for store operations if management is unavailable.
3. Enforces cash handling controls, security measures, and all policies related to front-end operations, including compliance with laws concerning tobacco, alcohol, lottery, etc. Oversees bookkeeping procedures.
4. Supports associates with transactions such as giving change, price checks, refunds, and conducts audits.
5. Assists in onboarding, training, and performance reviews of customer experience associates, utilizing the Learning Management System (LMS).
6. Uses the auto-scheduler system to manage associate schedules and meet business demands while achieving labor and sales goals.
7. Controls supply costs and maintains inventory levels.
8. Manages customer flow through the front end, ensuring sufficient checkout lanes and minimal wait times. Monitors breaks and lunches to maintain service quality.
9. Oversees lot attendant services, operates checkout equipment, and performs checkout procedures efficiently.
10. Assists with customer service calls, maintains equipment functionality, and communicates promotions to staff.
11. Maintains store safety and sanitation standards, including parking lot cleanliness and department hygiene.
12. Collaborates with team members to ensure smooth department and store operations and seeks continuous improvement.
13. May assist with other duties such as cardboard baling or receiving deliveries, provided proper training is completed.
14. Uses all provided Personal Protective Equipment (PPE) and may be called upon to assist in other departments as needed.

SUPERVISORY RESPONSIBILITIES

Supervises all associates in the department and may assume leadership of the entire store in the absence of management, depending on store size and staffing.

QUALIFICATION REQUIREMENTS

Must be able to perform all essential duties satisfactorily, with or without accommodations. Supervisory experience is required. Weis Markets is an Equal Opportunity Employer, committed to non-discrimination and providing reasonable accommodations under the Americans with Disabilities Act.