Full-Time Customer Care & Scheduling Specialist

Draftomat; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training provided

Opportunities for advancement

Full-time employment

Job summary

Draftomat is seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.

You will respond to inquiries, schedule landscaping services, maintain records, and assist field teams with daily updates. This is a full-time position with paid training and opportunities for advancement; Monday

Qualifications

• Previous customer service or administrative experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and scheduling software knowledge.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and office communication
• Schedule landscaping and maintenance service appointments
• Maintain accurate customer and scheduling records
• Coordinate with field teams regarding daily service updates
• Resolve customer concerns professionally and efficiently
• Provide administrative support to office operations as needed

Skills

Customer service

Communication

Organization

Multitasking

Tools

Scheduling software

Job description

Draftomat is seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.

You will respond to inquiries, schedule landscaping services, maintain records, and assist field teams with daily updates. This is a full-time position with paid training and opportunities for advancement; Monday