Call Center Representative

Draftomat; Birmingham (AL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid training

Career development opportunities

Supportive team environment

Job summary

Draftomat is seeking a motivated Call Center Representative to assist customers with service inquiries, appointment scheduling, and account support. You will handle calls, provide service information, and maintain accurate records in a fast-paced environment.

This full-time role offers paid training, career development opportunities, and a supportive team. Excellent phone skills and the ability to manage high call volumes are essential to success.

Qualifications

• Previous call center or customer service experience preferred.
• Excellent phone communication skills.
• Comfortable handling high call volumes.
• Basic computer and data entry skills.
• Strong organizational and multitasking abilities.
• Positive and professional attitude.

Responsibilities

• Handle inbound and outbound customer calls
• Schedule and confirm landscaping service appointments
• Provide customers with service information and updates
• Maintain accurate records of customer interactions
• Assist with resolving customer concerns and routing requests appropriately
• Support office and scheduling teams with daily communication tasks

Skills

Phone skills

Customer service

Call volume handling

Data entry

Organization

Professionalism

Job description

About Us

Draftomat specializes in landscaping and grounds maintenance services designed to keep residential and commercial outdoor spaces clean, organized, and visually appealing. Our customer support team helps ensure smooth communication and scheduling for our growing client base.

Job Summary

We are looking for motivated and professional Call Center Representative to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong communication skills and the ability to provide excellent customer service in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls
• Schedule and confirm landscaping service appointments
• Provide customers with service information and updates
• Maintain accurate records of customer interactions
• Assist with resolving customer concerns and routing requests appropriately
• Support office and scheduling teams with daily communication tasks

Qualifications

• Previous call center or customer service experience preferred
• Excellent phone communication skills
• Comfortable handling high call volumes
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Positive and professional attitude

Compensation & Benefits

• Pay: $19 - $27 per hour
• Full-time position
• Paid training
• Career development opportunities
• Supportive team environment

Work Schedule

• Monday to Friday