Customer Support & Scheduling Specialist (Full-Time)

Draftomat; Birmingham (AL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid training

Career development opportunities

Supportive team environment

Job summary

Draftomat is seeking a motivated Call Center Representative to assist customers with service inquiries, appointment scheduling, and account support. You will handle calls, provide service information, and maintain accurate records in a fast-paced environment.

This full-time role offers paid training, career development opportunities, and a supportive team. Excellent phone skills and the ability to manage high call volumes are essential to success.

Qualifications

• Previous call center or customer service experience preferred.
• Excellent phone communication skills.
• Comfortable handling high call volumes.
• Basic computer and data entry skills.
• Strong organizational and multitasking abilities.
• Positive and professional attitude.

Responsibilities

• Handle inbound and outbound customer calls
• Schedule and confirm landscaping service appointments
• Provide customers with service information and updates
• Maintain accurate records of customer interactions
• Assist with resolving customer concerns and routing requests appropriately
• Support office and scheduling teams with daily communication tasks

Skills

Phone skills

Customer service

Call volume handling

Data entry

Organization

Professionalism

Job description

Draftomat is seeking a motivated Call Center Representative to assist customers with service inquiries, appointment scheduling, and account support. You will handle calls, provide service information, and maintain accurate records in a fast-paced environment.

This full-time role offers paid training, career development opportunities, and a supportive team. Excellent phone skills and the ability to manage high call volumes are essential to success.